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In addition to managing users, groups and roles locally in the Org (Tenant), system admins can also optionally integrate their Org with their corporate Identity Provider (IDP) via SAML 2.0.

The SSO based login process validates the user's credentials against the corporate user directory typically managed by your Identity Provider (IdP). A successful validation ensures that users can log on to Web Console without the need for a separate login.

The integration with SAML 2.0 IdP's support both IdP and SP Initiated flows.


Only privileged users with the System Admin role are authorized to view, configure and manage this setting.

How SSO Works

The controller supports SSO by implementing federated authentication using Security Assertion Markup Language (SAML) version 2.0.

To enable SSO, an Org administrator (highest privilege in the Org) must configure the Org to work with their Identity Provider (IdP). The IdP maintains a record of all usernames and their passwords in an encrypted format.

However, if you use a preconfigured IdP or if this is a subsequent login, the controller uses SAML assertions in an HTTP POST profile to communicate with your IdP.

For every login attempt, the Web Console sends SAML requests to the configured IdP login URL. The IdP validates the SAML request and sends a SAML assertion back to the Web Console.

Access Flow with IdP

User Experience with SSO

Once the user enters their email address in the Web Console's authentication window, the Controller automatically determines whether Single Sign On (SSO) is configured or not.

Local Authentication

The user experience when SSO is configured/required for the user. Authentication is performed by the Identity Provider (IdP).

User Experience without SSO

SSO based Authentication

The user experience when SSO is not configured and authentication is performed locally by the Controller. User Experience without SSO

API Keys

In addition to browser based access to the Console, users can also access the platform via the RCTL CLI and REST APIs. Access to these channels is secured via a combination of "API Keys" and "Secrets".

Refer here on how to manage API Keys.

Supported NameID Formats

Ensure that you use the "email address" for the SAML 2.0 NameID in your IdP.

Supported IdPs

The Web Console can be integrated with any SAML 2.0 compliant IdP. The table below describes the type of support for the ecosystem of IdPs.

Type Description
Certified A certified IdP is fully tested by the QA team. We certify these IdPs and performs regular testing with every release to ensure the SSO functionality works as expected
Supported A supported IdP is not tested by the QA team with every release. However, the SSO functionality should work as expected and we will provide support for such IdPs

Certified IdPs

Supported IdPs

  • Any IdP that supports the SAML 2.0 protocol


Please contact Support for assistance with configuration of an IdP not listed under Certified IdPs.

IdP Metadata

Some Identity Providers (IdP) do not support the convenience of an IdP metadata URL for a streamlined initial configuration. For these situations, we provide the option for administrators to upload the "IdP metadata XML file".

IdP Metadata

IdP Users

Administrators can view the list of users that have accessed the Web Console using Single Sign On (SSO).

IdP Users