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Operations

White Labeled partners and operators have access to a Multi Tenant Operations Console for visibility and administrative operations. Partners also have access to Swagger based APIs to programmatically interact with the controller.


Organizations

An Organization is an isolated tenant on the controller managed by a partner. An Org typically maps to a customer. After logging into the Operations Console, click on Organizations to view the list of organizations. A partner/provider can manage as many organizations as they require.


Create Org

New Organizations can be created using the Swagger based REST APIs. Alternatively, a self-service signup page is available to sign up for a new organization. These orgs need to be reviewed and approved by a Partner Admin before they are considered active.


View Org

Click on Organizations to view the list of Organizations under management by the Partner/Provider.

List of Organizations

Search Options

There are multiple search options provided allowing the user to quickly search and list the organizations that match the specified criteria.

  • Search by Name: Provide the Organization name to get a specific Organization details
  • Filter by Status: Select the status, Approved (or) Approval Pending from the drop-down and retrieve the required organization status
  • Filter by Partner: Select a partner from the drop-down to view all the organizations available with a specific partner

Update Org

Partner Admins can update an Org using the Operations Console.

  • Click on an Org and use the Edit icon to perform any changes in the existing organization. The following changes can be made to an existing Org.

  • Tier Type: Select Free (or) POC (or) Paid. Type Free is the default selection

  • MFA: Enable or disable the MFA option and click Save Changes
  • Override PSPs: Enable or disable the Override PSPs. By default, this option is enabled

Deactivate Org

Click Deactivate button to deactivate the organization. This blocks all the users within this organization from accessing it. A good example for this action is when an end customer is delinquent on their payments.

Note: Only the Approved organization can be deactivated

  • Click Save Changes

Operations Console UI


Delete Org

Existing Organizations can be deleted permanently if required. Note that this is a destructive, non-reversible action.


Users

As a best practice, we recommend that partners and providers have at least two "partner admins" configured for their Ops Console. This will ensure that they minimize the chance of getting locked out of their console in situations where one of the partners is no longer available or has misplaced their credentials.

Add User

An existing partner admin can add/invite another user as a partner admin.

  • Click on Users
  • Click on New User
  • Enter the email address, first and last name, select partner admin from the dropdown.

The new user will receive an activation email. Once they verify their email address, they will be asked to set a password and will have access to the Operations Console.

Add Partner Admin User


View User

To view all users configured to access the Operations Console, click on "Users". This will present you with list of users, their status etc.

View Users


Deactivate User

User access to the Operations Console can be temporarily suspended by deactivating the user.

  • Click on Actions for the specific user
  • Select "Deactivate" from the action dropdown

Follow the same steps to reactivate the deactivated user.


Delete User

Users can be permanently deleted from the Operations Console. Once performed, they will no longer be able to access the console.

  • Click on Actions for the specific user
  • Select "Delete" from the dropdown actions

Audit Logs

An audit trail is available for activity performed by users on the Operations Console. Click on Audit Logs to view the logs in a reverse chronological format.

Audit Logs